NO RISK FULL MONEY-BACK GUARANTEE
We want you to feel confident and supported through the whole returns process.
Please notify us within 28 days of the sale for a full refund. We will forward on and assist you through the returns form.
Once we receive back the item in the same condition it was sent we will issue you a full refund.
It is that simple! Return shipping is even free within the EU, EEA, US, Austrailia and Canada with every online purchase.
Gift giving or engagement ring purchase? Contact us for extended returns.
if you have any concerns or questions about returns simply email us and we will happily advise you.
See our Returns Section for further information.
DON’T WORRY ABOUT IT
Courtville understands that it is so important to see the pieces on to truly appreciate them and this can be difficult when shopping online. So you will get nothing but a friendly smile and professional service if you want to return something.
Your refund will be in the same form as the original payment and will be done within 7 days of receiving the item back. Courtville can only refund the cost of the piece, unfortunately any other charges are not covered i.e. upgraded shipping charges, local taxes and duties etc.
This only applies to online sales.
MODIFIED OR ALTERED ITEMS
Unfortunately modified, damaged or items altered by a third party cannot be accepted for return. However, if Courtville undertakes any alteration of the jewellery on your behalf (ring sizing for example), returns and refunds may be accepted.
Courtville values acts with integrity and trusts it’s clients and so this guarantee is offered based on a good faith principal.